This consolidated Terms of Service ("Terms") governs your access to and use of LeadJump AI Marketing services, software, platform, and related content (collectively, the "Services") provided by LeadJump.io, a product of Swan Media Solutions Inc. ("LeadJump," "we," "us," or "our"). By registering for or using the Services you accept and agree to these Terms and our Privacy Policy (leadjump.io/privacy-policy). If you do not agree, do not use the Services.
1. Introduction and Scope
• LeadJump provides a white‑label CRM and marketing platform built on the HighLevel infrastructure. These Terms describe the relationship between you and LeadJump for services delivered under the LeadJump brand.
• Where LeadJump must interact with the underlying HighLevel platform (for example, for transfers, phone number provisioning, or third‑party integrations), HighLevel's operational processes and requirements may apply. LeadJump remains responsible to you for LeadJump‑branded Services except where a particular action or decision is explicitly the responsibility of HighLevel.
1a. Definitions
• "Affiliate Link" means the referral/affiliate mechanism provided by LeadJump for HighLevel registration/connection.
• "Controller", "Processor" and similar data terms have the meanings used in applicable data protection law.
• "Export" or "Exported Data" means the data package LeadJump provides to you or a receiving system when carrying out a transfer, in commonly used formats (CSV, JSON, etc.).
• "Owner" means the person or legal entity that registered and pays for the account.
• "Sub‑Account" means a subscription for one business under a Platform Account.
• "Wallet" means any pre‑loaded account balance you maintain with LeadJump to cover communications and third‑party costs.
2. Acceptance of Terms; Changes
• By using the Services you accept and agree to be bound by these Terms and the Privacy Policy. We may update these Terms from time to time; continued use after posting constitutes acceptance of the updated Terms. We will provide notice of material changes where reasonable.
3. Eligibility; Registration; Account Ownership
• You must be at least 18 years old and able to form a binding contract to use the Services.
• You are responsible for providing accurate registration information and for maintaining the confidentiality of your login credentials. You are fully responsible for all activities that occur under your account.
• The person or entity that registers and pays for an account is presumed the owner. If ownership is disputed, LeadJump may suspend access pending resolution.
4. Account Access and Security
• Keep passwords and API keys secure. Notify [email protected] immediately of any unauthorized access.
• LeadJump may suspend or disable login credentials at any time for security or compliance reasons.
5. Services, Use Restrictions, and Acceptable Use
• Services are provided for lawful business uses. You must not use the Services to engage in illegal activities, infringe third‑party rights, distribute malware, send unsolicited bulk messages in violation of law, or otherwise violate the Acceptable Use Policy incorporated herein.
• You must comply with any local communications and privacy laws that apply to your use of the Services (e.g., telemarketing, email, or SMS regulations applicable in your jurisdiction).
• Use of AI features must comply with our AI Acceptable Use policy and applicable laws and restrictions in your jurisdiction.
6. AI Services and Limitations
• AI-Generated Content: AI features provide automated content generation, voice responses, and marketing assistance. AI-generated content is provided for convenience and may require human review before use.
• Accuracy Disclaimer: While our AI systems are trained to provide helpful responses, LeadJump makes no warranty regarding the accuracy, completeness, or appropriateness of AI-generated content for your specific business needs.
• Usage Monitoring: LeadJump may monitor AI feature usage to ensure compliance with acceptable use policies and to improve service quality.
• Prohibited AI Use: You may not use AI features to generate content that violates laws, infringes rights, or creates misleading or harmful communications.
7. Fees, Billing, Wallets and Payment
• Fees and billing: Subscription, usage, communications surcharges, and add‑on fees apply as set out at purchase. Subscriptions are billed monthly or annually in advance as selected.
• Wallets: You may pre‑load funds into a wallet to cover communications and third‑party costs. LeadJump may automatically draw from your wallet or the payment method on file for due fees or to cover negative balances.
• Payment method: You authorize LeadJump to charge the payment method on file. You must keep payment details up to date.
• Late payment: If card or payment methods fail, we may suspend or terminate Services and require immediate payment of overdue amounts. You remain liable for all unpaid fees and any collection costs.
• Taxes: All fees are exclusive of taxes. You are responsible for all sales, VAT, GST, and other taxes, duties, or governmental assessments associated with the Services, except taxes based on LeadJump's net income.
7a. Trial, Renewal & Auto‑Renew
• If you enroll in a trial, the trial terms will be disclosed at signup. Unless you cancel prior to the end of the trial, the subscription will convert to the paid tier selected and billing will begin automatically.
• Subscriptions auto‑renew at the chosen billing cadence (monthly/annual) unless canceled according to the Cancellation Policy (Section 9).
8. Refunds & Credits
• Except as expressly stated, subscription fees are non‑refundable. LeadJump may, at its discretion, issue credits or refunds for material service outages or other exceptional circumstances.
• Wallet refunds: When Services are canceled, you must request wallet refunds within 30 days of cancellation; unclaimed wallet funds after 30 days may be retained to cover costs. Refunds will be issued via the original payment method within 30 days after approval.
• Chargebacks: You must notify LeadJump in writing of any billing dispute within 30 days of the invoice date. Chargebacks initiated without prior notice may result in suspension and you will be liable for any chargeback fees or costs.
9. Cancellation Policy
• You may cancel a subscription by providing written notice through the account portal or to [email protected] at least 30 days prior to your next billing date.
• Cancellations take effect at the end of the current paid billing cycle. No prorated refunds for the unused portion of a paid cycle will be provided unless LeadJump elects otherwise.
• Certain pre‑paid services or minimum commitment plans may have different cancellation terms as disclosed at purchase.
10. Suspension, Termination and Account Deletion
• LeadJump may suspend or terminate accounts for breach of these Terms, non‑payment, abuse, legal requirement, or extended inactivity. We may immediately suspend accounts for security or legal reasons.
• On termination your right to use the Services ends. LeadJump may delete or retain account data in accordance with the Privacy Policy. You remain responsible for accrued fees.
• If your access was provided by a third party (reseller, agency), you must coordinate cancellation through that party.
• Survival: Sections concerning Payment, Fees & Billing, Intellectual Property, Indemnity, Limitations of Liability, Confidentiality, and obligations accrued prior to termination will survive termination. (Expanded Survivability language is in Section 30.)
11. Phone Numbers and Communications
• Phone Number Ownership: Phone numbers provisioned through LeadJump remain the property of the underlying carrier or LeadJump. Upon termination, phone numbers may be released and are not guaranteed to be portable.
• Number Portability: If you wish to port phone numbers away from LeadJump, you must follow standard telecommunications porting procedures and may incur carrier fees. LeadJump will provide reasonable assistance but cannot guarantee successful porting. Do not cancel telephony services until a port completes; doing so can result in loss of number. You must provide any required letters of authorization (LOAs) and account credentials to assist porting.
• Communications Compliance: You are responsible for ensuring all communications sent through the platform comply with applicable laws including CAN‑SPAM, CASL, TCPA‑equivalents and other local regulations.
12. Data Ownership, Export and Privacy
• You retain ownership of data you submit to the Services. You grant LeadJump and necessary third parties the rights to process and store that data as required to provide Services.
• You are responsible for obtaining any consents required by law to provide data to LeadJump. LeadJump's handling of personal data is governed by our Privacy Policy.
• Data export: you are responsible for exporting backups you require. LeadJump will provide reasonable export capability upon request, subject to technical constraints and payment of applicable transfer fees for migrations (see section 18).
• Post‑termination retrieval: Following account termination, LeadJump will retain your account data for export for 30 days (the "retrieval period"). You must request any exports within this 30‑day window. After 30 days LeadJump may permanently delete the data, subject to legal holds.
12a. Data Processing & DPA
• Role: LeadJump typically acts as a Processor when it processes personal data on your behalf to provide the Services; you are the Controller for your customer data. For clarity, LeadJump will process data under your documented instructions and in accordance with applicable privacy law.
• DPA availability: LeadJump will make a Data Processing Agreement available upon request to customers who require one for compliance. Contact [email protected] to request a DPA.
• Subprocessors: LeadJump may engage subprocessors to perform some Services (e.g., hosting, telephony, email providers). A current list of subprocessors is available upon request. LeadJump will notify customers of material changes to the subprocessor list and provide reasonable opportunity to object to new subprocessors where required by applicable law.
• Cross‑border transfers: Where Services involve cross‑border transfers of personal data, you consent to such transfers and LeadJump will implement appropriate safeguards (e.g., standard contractual clauses or equivalent) where required by applicable law.
13. Third‑Party Services and Integrations
• The Services may integrate third‑party services (telecom carriers, email providers, payment processors). Use of those services is at your risk and subject to the third party's terms.
• LeadJump disclaims liability for outages or behavior of third‑party services. You are responsible for maintaining required credentials and consents for any integrations.
14. Reputation Management and Review Services
• Review Solicitation Compliance: When using review management features, you are responsible for ensuring compliance with platform policies (Google, Facebook, etc.) and applicable laws regarding review solicitation.
• Authentic Reviews Only: You may not use the Services to generate, incentivize, or solicit fake reviews. All review collection must be from genuine customers who have used your services.
• Platform Policy Changes: Review management features may be affected by changes in third‑party platform policies. LeadJump will make reasonable efforts to adapt but cannot guarantee continued functionality if platforms change their terms.
15. Intellectual Property; Feedback
• LeadJump and its licensors retain all rights, title, and interest in the platform, software, documentation, and trademarks. You retain ownership of your content and data.
• By submitting feedback or ideas you grant LeadJump a perpetual, royalty‑free license to use such feedback.
16. Acceptable Use Policy & Abuse
• You must not use the Services to send spam, commit fraud, distribute malware, infringe rights, or engage in activities identified as prohibited. Violations may result in immediate suspension and potential legal action.
• LeadJump reserves the right to remove or block content and suspend accounts that violate these policies.
17. Indemnity, Disclaimers and Limitation of Liability
• Indemnity: You agree to indemnify, defend, and hold LeadJump, its officers, employees, and affiliates harmless from claims arising from your use of the Services, your content, or your breach of these Terms.
• Disclaimers: Services are provided "AS IS" and "AS AVAILABLE" without warranties except those required by applicable law.
• Limitation of liability: To the maximum extent permitted by law, LeadJump's aggregate liability for claims arising out of or related to these Terms will be limited to the total amounts you paid LeadJump for Services during the three (3) month period preceding the event giving rise to the claim. LeadJump is not liable for indirect, incidental, special, or consequential damages.
18. Account Transfer Policy — Transfers from LeadJump to HighLevel or Third‑Party CRMs
This section sets out the rules, fees and process for transferring accounts and data out of LeadJump.
18.1 Applicability
Applies to transfers of Sub‑Accounts or account data from LeadJump to (a) HighLevel and (b) third‑party CRMs or other white‑labeled CRMs including another HighLevel reseller
.
18.2 General Conditions
• All outstanding fees and charges must be paid before a transfer will be initiated.
• The account owner must submit a written transfer request and provide any proof of ownership requested by LeadJump.
• By requesting a transfer you authorize LeadJump to prepare and deliver an export of the account data as described below.
18.3 Transfers to HighLevel
• Transfer fee: A non‑refundable transfer processing fee of USD $297 is payable before the transfer will be processed.
• Affiliate link requirement: If you are transferring a Sub‑Account from LeadJump to the HighLevel platform, you must register or connect the receiving HighLevel account using the LeadJump‑provided affiliate/referral link or mechanism. Use of the affiliate link is a mandatory condition for the reduced transfer fee and LeadJump's transfer support.
• Transfers to HighLevel must be initiated via the in‑app transfer process where available and follow HighLevel's transfer requirements.
• LeadJump will assist coordination with HighLevel, but HighLevel's own approval, operational processes and timelines govern the final acceptance and activation of transferred Sub‑Accounts.
18.4 Transfers to Third‑Party CRMs or Different White‑Labeled CRMs
• Transfer fee: A non‑refundable transfer processing fee of USD $1,500 is payable before the transfer will be processed.
• Scope covered by the fee: the USD $1,500 processing fee covers export of core account data (contacts, pipelines, core CRM records) and basic exportable messages and attachments where technically feasible. The fee does not guarantee preservation of custom automations, proprietary white‑label settings, or custom objects.
• Additional costs: Complex migrations (custom objects, workflows/automations, extensive media, or proprietary integrations) may require additional professional services at LeadJump's standard rates and will be quoted separately.
• Data formats and limitations: Exports will be provided in commonly used formats (CSV, JSON, etc.). LeadJump cannot guarantee that all exported items will import cleanly into the target CRM—compatibility and import behavior is the responsibility of the receiving system.
• Timing: Transfers are scheduled once payment and authorizations are complete. Typical processing time is up to 30 calendar days, depending on complexity.
• Post‑transfer support: LeadJump provides reasonable assistance for up to 14 days after transfer completion to support export/import issues. Additional support is billable.
18.5 Transfer Process
Steps:
Submit written transfer request to [email protected], including target CRM details and proof of ownership.
Settle all outstanding account balances.
Pay USD $297 (HighLevel with affiliate link) or USD $1,500 (third‑party) processing fee and any quoted migration costs.
LeadJump schedules and performs the export/migration.
Confirmation provided when export is completed.
Security: Exports are handled securely in accordance with our Privacy Policy. LeadJump will take commercially reasonable steps to protect exported data during transfer.
18.6 Transfers for Accounts Provisioned by Third Parties
If your LeadJump access was provisioned by a reseller or agency, transfers must be coordinated with that provisioning party; LeadJump may require written consent from the provisioning party.
18.7 Failed or Refused Transfers; Refund of Transfer Fees
• If the receiving platform refuses or cannot accept the transfer for technical or compliance reasons, fees already paid (except the non‑refundable processing fees) may be refunded at LeadJump's discretion, less costs incurred.
• Refund of transfer fees: Transfer processing fees (USD $297 and USD $1,500) are non‑refundable, except if LeadJump materially fails to perform the export/migration for reasons solely within LeadJump's control, in which case LeadJump will refund the processing fee less any costs incurred.
19. Data Retention and Deletion
• LeadJump retains data in accordance with our Privacy Policy and applicable law. If you request deletion, we will delete data as required by law and our internal policies, subject to backup retention windows and legal holds.
• Backups & exports: LeadJump maintains system backups and typically retains backups for thirty (30) days; this may vary by service or where retention is governed by third‑party providers. Standard export requests for core data are typically processed within ten (10) business days after cleared payment and authorization; complex migrations may require up to thirty (30) calendar days.
20. Security & Breach Notification
• Security measures: LeadJump implements commercially reasonable administrative, physical and technical safeguards designed to protect customer data, including access controls, logging, network security controls, and encryption in transit. Specific technical measures may vary by service and integration.
• Vulnerability reporting: If you discover a security vulnerability, please report it to [email protected] with details so we can investigate.
• Breach notification: LeadJump will notify affected customers of a confirmed personal data breach without undue delay and, where reasonably practicable, within 72 hours of confirming the incident. Notification will include a description of the incident, data types affected (to the extent known), and recommended mitigation steps. LeadJump will provide reasonable cooperation and information to assist customers in meeting their legal obligations.
21. Export Controls & Sanctions
• You represent and warrant that (i) you are not located in, under the control of, or a national of any country that is subject to comprehensive trade or economic sanctions applicable to LeadJump, and (ii) you and your users are not on any applicable sanctions or restricted parties lists. You will not use the Services in violation of applicable export, economic sanctions or trade control laws. LeadJump may refuse or suspend service to users that are subject to sanctions or located in prohibited jurisdictions.
22. DMCA / Notice-and-Takedown Procedure (copyright complaints)
• If you believe content hosted by LeadJump infringes your copyright, submit a notice to [email protected] containing:
Identification of the copyrighted work claimed to be infringed.
Identification of the infringing material and its location (URL or other).
Contact information (name, email, address, phone).
A statement of good‑faith belief that use is not authorized by the rights holder.
A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the rights holder.
Your electronic or physical signature.
• Counter‑notice: If content is removed and you believe removal was in error, you may submit a counter‑notice with identification of the material, a statement under penalty of perjury that the removal was a mistake, and your contact info and consent to jurisdiction in British Columbia.
23. Affiliate Program Terms
23.1 Program Overview and Eligibility
• LeadJump operates an affiliate program allowing approved affiliates to earn commissions on qualifying referrals.
• Affiliates must be approved by LeadJump and agree to these terms and any separate affiliate agreement.
• Affiliates must comply with FTC guidelines, local advertising disclosure laws, and all applicable regulations.
• LeadJump reserves the right to reject applicants or terminate affiliates at any time with or without cause.
23.2 Commission Structure
• Tier 1 (Direct Referrals): 40% recurring commission on AI Employee and Pro Plan subscriptions for customers you directly refer.
• Tier 2 (Sub-Affiliates): 5% recurring commission on AI Employee and Pro Plan subscriptions from affiliates recruited by you.
• Commissions are calculated on subscription fees only, excluding taxes, usage charges, and third-party costs.
• Commissions are earned only on paid subscriptions after any trial period ends.
• Free trials, cancelled subscriptions, chargebacks, and refunds may result in commission reversals or clawbacks.
23.3 Tracking and Attribution
• Affiliate links and tracking codes provided by LeadJump must be used for proper commission attribution.
• Cookie duration: 30 days from initial click (customer must subscribe within 30 days of clicking your affiliate link).
• LeadJump's tracking system and records are the final authority for commission calculations.
• Affiliates may not use trademark bidding, brand name bidding on paid search, or create misleading domains.
23.4 Marketing Guidelines and Compliance
• FTC Disclosure Required: Affiliates must clearly and conspicuously disclose their affiliate relationship in all promotional materials, including social media posts, videos, and written content.
• Prohibited Activities: Spam email, unsolicited cold outreach, false claims about earnings or results, trademark infringement, or any illegal promotional methods.
• Brand Guidelines: All marketing materials must comply with LeadJump brand guidelines and may not misrepresent the Services.
• Approval Required: Any paid advertising campaigns must be pre-approved by LeadJump.
23.5 Payment Terms
• Commissions are calculated and paid monthly for transactions that occurred 60+ days prior (to account for refunds and chargebacks).
• Minimum payout threshold: $100 USD.
• Payment methods: PayPal, bank transfer, or other methods specified in the affiliate agreement.
• Tax Responsibility: Affiliates are responsible for all applicable taxes on commission income.
• LeadJump will provide tax documentation as required by applicable law in the affiliate's jurisdiction.
23.6 Prohibited Conduct
• Creating fake accounts or self-referrals to generate commissions.
• Cookie stuffing, forced clicks, or other fraudulent traffic generation methods.
• Promoting competing services while actively promoting LeadJump.
• Violating any platform's terms of service in promotional activities.
• Making income claims or guarantees about the affiliate program without written authorization.
23.7 Termination and Post-Termination
• Either party may terminate the affiliate relationship with 30 days written notice to [email protected].
• LeadJump may immediately terminate for violations of these terms or fraudulent activity.
• Upon termination, affiliate must immediately remove all LeadJump promotional materials and cease all promotional activities.
• Final Payments: Earned but unpaid commissions will be paid according to normal payment schedule.
• Survival: Confidentiality, payment obligations, and limitation of liability provisions survive termination.
23.8 Affiliate Program Modifications
• LeadJump may modify commission rates, terms, or discontinue the affiliate program with 30 days notice.
• Changes do not affect commissions already earned but may affect future earnings.
• Continued participation after notice constitutes acceptance of modified terms.
24. Service Levels & Maintenance
• Unless a separate Service Level Agreement (SLA) is agreed in writing, LeadJump provides no guaranteed uptime or SLA. LeadJump will use commercially reasonable efforts to maintain availability and to provide advance notice of scheduled maintenance, but availability may be affected by third‑party services or force majeure events.
25. Force Majeure
• LeadJump is not liable for failure to perform caused by events outside reasonable control, including natural disasters, telecom or internet outages, acts of government, strikes, epidemics, or other force majeure events. Performance times will be extended by the duration of such events.
26. Assignment & Change of Control
• LeadJump may assign or transfer its rights under these Terms to an affiliate or in connection with a change of control or sale without your consent. You may not assign these Terms without LeadJump's prior written consent, except to a permitted affiliate or to a buyer of substantially all your assets provided the assignee agrees to be bound by these Terms.
27. Billing Disputes & Chargebacks
• To dispute a charge, you must notify [email protected] within 30 days of invoice date and provide supporting information. You must continue to pay non‑disputed amounts while the dispute is resolved.
• If you initiate a chargeback with your card issuer without contacting LeadJump, you remain liable for amounts and fees, and LeadJump may suspend Services.
28. Governing Law and Dispute Resolution
• These Terms and any dispute arising out of them are governed by the laws of the Province of British Columbia, Canada (excluding any choice of law rules that would apply another jurisdiction).
• Parties shall attempt to resolve disputes in good faith prior to commencing litigation. Either party may seek adjudication in courts having jurisdiction in British Columbia.
29. Notices
• Notices to LeadJump should be sent to [email protected]. Notices to you will be sent to the email address on file and are effective upon delivery.
30. Miscellaneous
• Entire agreement: these Terms, the Privacy Policy and any applicable service order constitute the entire agreement between you and LeadJump regarding the Services and supersede prior agreements.
• Severability: if a provision is invalid it will be interpreted to give effect to the parties' intent and the remainder remains in full force.
• No US‑only clauses: US‑specific arbitration, jurisdiction, or patent‑related language has been omitted from these Terms. Patent and patent‑pending statements are excluded.
• Survival: The provisions that by their nature survive termination (including Fees & Billing, Indemnity, IP, Confidentiality, Limitations of Liability, and Transfer rules) will survive termination or expiration of these Terms.
31. Contact Information
• General support and all notices: [email protected] • Main website: leadjump.io